Refund & Replacement Policy

1. 7-Day Damaged Transit & Defect Guarantee

Due to the sterile and hygienic nature of botanical skincare formulations, opened or used bottles cannot be returned for resale. However, we offer an absolute replacement guarantee if any formulation arrives:

• Physically damaged during transit or with a broken safety seal,
• Incorrect product variant received vs. what was ordered,
• Missing items from your package manifest,

Please notify us within 7 days of delivery at info@mayshaindia.com with photos of the outer box and invoice. We will immediately ship an express replacement at zero cost or issue a 100% full refund.

2. Order Cancellations

You may cancel an order anytime before it has been dispatched from our warehouse. Simply navigate to your Account Orders page or contact our support team. Once an order has received an AWB tracking number and left our facility, it cannot be recalled while in transit.

3. Refund Processing Timelines

Approved refunds are initiated within 24 business hours:

• Prepaid Orders (UPI / Cards): Refunded directly to your original source account via Razorpay within 3 to 5 banking business days.
• Cash on Delivery (COD): Refunded via IMPS / UPI to your provided verified bank account details within 2 to 4 business days.

4. Contact for Returns