Privacy Policy

1. Our Commitment to Your Privacy

At Maysha Skincare ("Maysha", "we", "us", or "our"), we honor the sacred trust you place in us when sharing your personal information. We treat your personal data with the same purity, rigor, and respect as the botanical ingredients inside our formulations. We never sell, rent, or trade your personal data with third-party data brokers.

2. Information We Collect

We collect only the information strictly necessary to provide exceptional e-commerce service:

• Contact & Account Data: Name, verified email address, phone number, and encrypted password.
• Delivery Information: Physical delivery address, landmark, PIN code, and recipient telephone number.
• Transaction & Order History: Ordered products, order reference IDs, GST invoice records, and delivery fulfillment logs.
• Payment Processing: All online payment credentials (UPI, credit/debit cards, NetBanking) are processed directly by RBI-licensed payment aggregators (Razorpay). Maysha never stores your CVV, PIN, or full card numbers on our servers.

3. How We Use Your Information

Your data is used strictly for legitimate retail operations:

• Processing, packing, and dispatching orders to your doorstep.
• Generating GST-compliant fiscal tax invoices and shipment tracking manifests.
• Sending automated order confirmations, dispatch updates, and OTP authentications.
• Providing dedicated concierge customer care and handling return requests.

4. Data Protection & Security

All communications are encrypted in transit using industry-standard TLS 1.3 cryptographic protocols. Access to customer records is restricted by role-based authorization controls and multi-factor authentication.

5. Grievance Officer & Contact

In compliance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules, 2020: